Frequently Asked Questions
Everything you need to know about our iconic furniture and services.
What is the standard shipping timeframe for furniture?
In-stock items typically ship within 1 to 3 business days. Custom-made or 'built-to-order' pieces usually have a lead time of 4 to 12 weeks depending on the specific configuration and finishes selected.
Do you offer professional assembly services?
Yes, we offer White Glove Delivery for most seating and desk collections. This service includes inside delivery, professional assembly in your room of choice, and removal of all packaging materials.
What is the warranty policy on Herman Miller products?
We stand behind our quality with an industry-leading 12-year warranty on most products, including parts and labor. This covers performance factors like pneumatic cylinders, tilts, and all moving mechanisms.
Can I return a product if I am not satisfied?
We offer a 30-day return policy for most items. Products must be returned in their original condition and packaging. Please note that a 10% restocking fee may apply to certain large furniture items.
How do I care for and maintain my ergonomic chair?
Maintenance depends on the material. For Pellicle mesh, we recommend vacuuming regularly. For fabric and leather, use a soft cloth dampened with a mild detergent. Avoid using harsh chemicals that could damage the finish.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible payment plans. You can select Affirm at checkout to see if you qualify for monthly installments over 3, 6, or 12 months.